Privacy Policy

Introduction and consent

This policy explains how SalutApp collects, uses, stores and protects personal information and sensitive health-related information when you use the application, request a demo or contact us.

Data we collect

SalutApp collects information you provide directly and information that is technically necessary to operate, secure and improve the service.

This may include account information, family profile details, health events, appointments, attachments, support communications and security logs.

Sensitive health data

Sensitive health data may include visits, vaccinations, illness notes, allergies, accidents, disorders, symptoms, documents, reports and attachments that you choose to record.

Purpose of processing

SalutApp processes data to operate the service, organize family health information, provide reminders, support demo environments, secure the application and respond to support requests.

Sharing and third parties

SalutApp does not sell personal information or sensitive health data and does not share family health content with advertising platforms.

Trusted providers may process limited data only when needed to operate or secure the service and under appropriate safeguards.

How SalutApp does not monetize health data

SalutApp does not use family health information for advertising, data sales, sponsored recommendations, commercial profiling, third-party analytics products or commercial AI training.

This commitment is part of the service design: the health space belongs to the user and their family, not to advertisers, data brokers, insurers or commercial platforms.

• No ads — Your health environment is not a place to advertise or sell products, care services, treatments or insurance coverage. SalutApp does not turn your activity into advertising.
• No sale or licensing of data — Insurers, data brokers, commercial databases and marketing companies may want health information to estimate risk, adjust premiums, segment campaigns or offer products. Your data remains yours.
• No sponsored recommendations — You choose your health center and your professional. SalutApp does not promote or endorse professionals, centers, medicines, insurers or healthcare services above others in exchange for compensation.
• No advertising profiling or retargeting — We do not use your data to create audiences, commercial profiles or tracking campaigns on other platforms.
• No commercial analytics products — We do not turn family data, even if aggregated or pseudonymized, into commercial reports, market research or intelligence products for third parties.
• No commercial AI training with your data — We do not use family health content, documents or attachments to train commercial models or recommendation systems for third parties.

Retention and deletion

Account data is kept while the account remains active and while it is needed to provide the service. Recoverable backups are available only for active accounts; before requesting deletion, the user must retrieve any copy they wish to keep.

The account-closing timestamp marks the end of the service contract. Within a maximum of 24 hours, SalutApp permanently and irreversibly deletes health data, family profiles, events, documents, attachments, backups and account-associated technical, security and support records. Once deletion is complete, the data cannot be recovered by either the user or SalutApp. The user receives a confirmation.

While the service is active, SalutApp retains only the technical, security and support records strictly needed to verify the operation of the service, resolve incidents, and improve the service and user experience. These account-associated records are deleted when the account is closed.

Billing data, payments, invoices and accounting records that Swiss law requires to be retained are kept only for the applicable statutory period. They do not include the account’s health content, documents or attachments.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, request portability or withdraw consent.

Security

SalutApp applies technical and organizational measures such as encrypted transport, role-based access, two-factor authentication availability, restricted access and operational monitoring.

Children and family members

SalutApp may contain information about children, dependents or family members when entered by an authorized account holder.

Contact

For privacy questions or data-protection requests, contact the SalutApp privacy contact at [email protected].